Crowdsourcing: A Million Heads is Better than One

Josh Catone has published a very well detailed article on CrowdSourcing on the readwriteweb website. CrowdSpirit is mentioned as “a very ambitious project” with CambrianHouse under the creation Category.

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This is brillant analysis is raising “One potential flaw in the CrowdSpirit model” about the support..so if you do not have the time to read my comment, here is:

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“Hello Josh,

thanks a lot for that very interesting article. Let me come back on your comment on CrowdSpirit regarding the support of the products. Hopefully as a former Support employee of HP consumer product, I can tell you how support is important for a brand ;-). So no worry, the real technical 2nd level support will be handled by qualified technician and not by the Crowd. Thanks again for this article.
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Best regards

Lionel DAVID, CrowdSpirit Founder